We understand there may come a time when you’re thinking about cancelling your membership with us. But before you do, we want you to make sure this is the right decision for you?
Being active, leading a healthy lifestyle and undertaking regular exercise is more important than ever right now. Regular exercise is recognised as a great way to boost your immune system and having a strong immune system is the best defence against fighting disease or illness such as COVID-19.
So we encourage all our members to return to regular exercise in our centres.
If you are considering cancelling, did you know you can freeze your membership for upto 6 months? You can pay £5 per month to keep your membership frozen and return to your membership when you are ready. This really is the best option if you are unsure about keeping your membership. It means you can return at the same membership price you are currently paying.
To freeze, just complete a request to remain frozen form.
If you’re thinking of cancelling because you need help with you fitness journey or if you need some support with a programme then let us know. Before you cancel get in touch and we can help you get more out of your membership. Email us at email@example.com
After the COVID-19 we’re constantly looking at ways to improve our offer, build back better and enable our members to continue on their fitness journey. We’re looking at options to increase opening times and expanding the group exercise class in the coming months, whilst still offering a safe environment following social distancing guidelines.
Remember, if you do cancel, we cannot guarantee that you can sign up to a new membership in the future with the same rate you were previously paying. Our prices do rise and you would be paying more if you cancel and rejoin in the future.
We’ll be really sorry to see you go…
To cancel your gym membership please complete and submit the form.
You should receive written confirmation within 10 working days. If you do not receive this confirmation, please contact us.
Please note – any forms submitted in the 2 days before your payment due date (for example, after 28 September for 1 October) won’t be processed until the following month as the payment will already have been requested from the bank.
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