Please note: Any forms submitted in the 3 working days before your payment due date won’t be processed until the following month as the payment will already have been requested from the bank.
If you wish to freeze your gym membership please complete the below form.
You can request to freeze your membership for a period ranging from minimum of 1 month to maximum of 6 months. We offer two types of freezes: free of charge and chargeable.
Chargeable Freeze: For a fee of £5 per month, you can freeze your membership without needing to provide a reason.
The fee is paid upfront and is non-refundable if you request to unfreeze earlier.
Free of Charge Freeze: We offer a free freeze option for the following reasons, with proof required:
Change in your financial circumstances Medical reasons Pregnancy (You can request a freeze for a period of two months after your due date) Travel (Minimum of one month)
Please attach the necessary documentation to your request for a free of charge freeze.
Please note - It is at the discretion of SCLL to accept any request to freeze. The freeze will be confirmed to you in writing by SCLL and you must not assume your freeze has been processed until you receive this confirmation.
If you have joined on a minimum term membership and a freeze is agreed within the minimum term period the remainder of the minimum term period will apply from the date the freeze ends.
Memberships can be frozen for a minimum of 1 month and a maximum of 6 months.
For lesson bookings, freezes are only offered free of charge in cases of medical necessity, and supporting medical documentation is required.
Please ensure any relevant documentation is attached to your request if applying for a free of charge freeze.
Important: All freeze requests are subject to approval at the discretion of SCLL. You will receive written confirmation if your request has been accepted — please do not assume your freeze is in place until you receive this confirmation.
To submit a request to freeze your dance lessons please email Dance@scll.co.uk.
P45 and bank statements will not be accepted.
Official medical proof only, no photos of the injury will be accepted.
Proof of due date.
Proof must cover the full timescale, one-way tickets will not be accepted.
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