Health & Wellbeing

Cancellation request for:

We understand there may come a time when you’re thinking about cancelling your membership with us. But before you do, we want you to make sure this is the right decision for you.

Being active, leading a healthy lifestyle and undertaking regular exercise is more important than ever right now. Regular exercise is recognised as a great way to boost your immune system, maintain a healthy weight, lower blood pressure and increase heart health so we encourage all our members to take to regular exercise in our centres.

Freeze Your Membership If you are considering cancelling, did you know you can freeze your membership for up to 6 months? You can pay £5 per month to keep your membership frozen and return to your membership when you are ready. This really is the best option if you are unsure about keeping your membership. It means you can return at the same membership price you are currently paying.

Help and Support - If you’re thinking of cancelling because you need help with you fitness journey or if you need some support with a programme then let us know. Before you cancel, please contact your local centre, we’d love the opportunity to help you to get more out of your membership.

Email your local centre - Find a Gym page.

Still thinking of cancelling? Remember, if you do cancel, we cannot guarantee that you can sign up to a new membership in the future with the same rate you were previously paying. Our prices do rise and you would be paying more if you cancel and re-join in the future. We’ll be really sorry to see you go. To cancel your gym membership please complete and submit the form.

You should receive written confirmation within 10 working days. If you do not receive this confirmation, please contact us.

Gym Membership Cancellation Request:

Membership type:

Adult
Junior

Are you the:

Member
Payer

Payer's Details:

Payer's Name:

First

Last

Member's details:

Member's Name:

First

Last

Date of birth:

Address:

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Email

To help us improve our service, please let us know your reason for cancelling:

Membership Membership Cancellation

To help us improve our service, please let us know your reason for cancelling

You selected “I stopped attending”. What best explains why?

Please confirm which gym you are moving to

What’s the main reason you’re changing gyms?

What was the main issue with the equipment?

What was the main issue with the facilities?

What was the main issue with the programme?

Please give more details of the cancellation reason:

Are you moving out of City of Salford?

Yes
No

Has a healthcare professional (midwife/doctor) advised you not to exercise whilst pregnant due to medical reasons?

Yes
No

We may be able to waive your notice period

Yes – I will upload supporting evidence
No – I do not wish to provide evidence

If you can provide supporting evidence for the reason selected, we may be able to waive your cancellation notice period.

You have selected moving out of Salford as your reason to cancel. If you can provide us with proof that you are moving out of the Salford area we may be able to waive your standard notice period.

Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 2 files.

You have selected financial as your reason to cancel. If you can provide us with proof of your change in circumstances we may be able to waive your standard notice period. PLEASE NOTE, a screenshot of your bank account balance will not be accepted as proof.

Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 2 files.

You have selected medical as your reason to cancel. If you can provide us with proof of your change in circumstances we may be able to waive your standard notice period.

Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 2 files.

By completing this form, I wish to cancel my gym membership applying the required notice as per the terms and conditions on my membership agreement.

Alternatively you can freeze your membership for up to 6 months, to do so please complete the Freeze form instead.

Swimming Lessons Cancellation Request:

Gymnastics Cancellation Request:

Dance Cancellation Request:

Soccer Stars Cancellation Request:

Attendees Details:

Name:

First

Last

Date of birth:

Address:

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Email:

Reason for cancelling:

Please give details of the reason of the cancellation:

Any other details:

Please note, that any cancellation requests submitted less than two working days before your monthly payment is due, will not be processed until the following month, as the monthly fee will have already been requested from your bank.

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