With effect from Monday 2nd August we will be introducing a late cancellation and non-attendance charge for pre-booked sessions, this includes gym, swim, group exercise, badminton and squash sessions. If you pre book one of these sessions and decide not to attend you need to cancel the session at least 1 hour prior to the session start time to avoid a charge of £3.
We have a high number of sessions that are booked and not attended resulting in spaces that could have been booked by another customer.
If you are unable to cancel the session within the hour due to unforeseen reasons please speak to the leisure centre who will consider removing the charge.
We are revising the time period in which you can cancel a class if you can no longer attend. You can now cancel up to 1 hour before the class start time with no charge. We hope this will be a welcome change.
You can cancel your pre-booked session / class via:
You can now book back to back sessions in the gym and pool, giving you more flexibility for your workout. Please ensure you register your attendance at reception for all sessions to avoid incurring a charge.
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