Unfreeze your Membership

If you wish to unfreeze your membership and return to our centres, please complete the below form.

Once you have submitted the form, you will be contacted by a member of our team to confirm your unfreeze date and when your payments will restart. Please note you will NOT be able to book before you receive this confirmation.

If you pay monthly by Direct Debit, then we’ll inform you when your payments will re-start. If you pay upfront, we’ll inform you of the remaining length of your membership and your new expiry date.

Please note this is not an automated system, once you have completed this form, we will contact you to confirm that your membership has been unfrozen. This could take up to 72 hours for the unfreeze process to be completed.
We will confirm with you, your UNFREEZE date, your payment date and amount within 72 hours. You will then be able to book a gym, swim or class.