Salford Community Leisure are the first leisure provider to announce the launch of ‘WelcoMe’.
‘WelcoMe’ is a unique web-based customer-service tool to support accessible customer experiences and enhance staff training.
Head of Sport Garry Bateman said:
“We are proud to be part of a Sport England pilot that sees the introduction of this innovative app into the leisure sector. It seeks to bridge the gap in the customer journey of someone with a disability in that both real and perceived barriers are addressed prior to the actual visit taking place. It builds the confidence of both the customer and our staff in ensuring that the visit is the very best experience it can be.”
WelcoMe is free for individual users and puts disabled people in the driving seat of their customer-service experiences. Users of 5 of Salford’s leisure centres will be able to build and share an accessibility profile that gives their specific needs prior to a visit. WelcoMe venues receive real time training and clear guidance on how to interact with customers directly related to their needs, disabilities or conditions they disclose.
Gavin Neate CEO and founder of WelcoMe added: “We could not be more proud than to work with Salford Community Leisure to support their reopening. Disabled people have been disproportionally affected by the COVID 19 pandemic and will be understandably anxious about a return to sport and fitness. WelcoMe can reduce this anxiety and help build confidence in both the visitor and the staff member prior to their visitor’s arrival. It is a real honour for us to offer WelcoMe as part of Salford’s build back better strategy”
It will be available at Irlam & Cadishead Leisure Centre from Monday 14 June and will be coming soon to Eccles Leisure Centre, Salford Watersports Centre, Swinton & Pendlebury Leisure Centre and Worsley Leisure Centre.
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